Returns & Exchanges
We strive to ensure you are completely satisfied with your purchase. However, we understand that sometimes items may not meet your expectations. For these situations, we have outlined our return policy below.
Return Eligibility
Returns must be initiated within 14 days of receiving your order. Items must be in their original condition and unused.
Non-Returnable Items
Items that have been worn, altered, or washed. Clearance items.
How to Initiate a Return
- Please visit our Returns Center to submit your return request.
- Once your return request is approved, we will provide you with a return label and instructions.
- Please package the item securely and follow the provided instructions to find the nearest drop-off location.
Refunds
Refunds will be processed within 7-10 business days of receiving the returned item and will be credited back to your original payment method. Please note that shipping costs are non-refundable.
Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Customer Support
If you have any questions or concerns regarding returns, please contact us at [email protected]. We are committed to providing you with an exceptional shopping experience at PRIDEIY.
A Singapore-based fashion brand designed for confident individuals. All our pieces are perfectly coordinated and can be freely combined to easily create a simple yet modern look, suitable for any occasion, from day to night, and from beachwear to streetwear.